Booking & Cancellation Policy

Booking Policy

When you book an appointment with us, it is required to either take 50% deposit or have your card details saved onto your client profile, to secure your booking.

You can create a client profile online via our website and manage your bookings & payment methods there also.

You will receive reminders for your bookings via text and email 4 days prior to your appointment.

Cancellation Policy

If you fail to attend your appointment or give us less than 48 hours’ notice to cancel your appointment you will be charged 50% of your original booking costs.

This is so we can recover costs incurred by us maintaining availability of our employees and resources. If you give us more than 48 hours’ notice to cancel or change your appointment no fee will be charged.

We reserve the right to charge the cancellation fee without notice.

If you would like to discuss our Booking & Cancelation policy, please email
Chelmsford : info@visitthestrand.co.uk
Shenfield: Shenfield@visitthestrand.co.uk